Politique d’expédition
Shipping Policy
1. Order Processing Time
Orders are processed and prepared for shipment within 1–3 business days after your order is placed. Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Destinations
We currently ship internationally to the United States, Canada, EU member states, the United Kingdom, Australia, and other selected destinations.
Available shipping options will be displayed at checkout based on your delivery address. If shipping is unavailable to your destination, you will be notified during checkout.
3. Shipping Costs
Shipping costs vary depending on the destination and order value and will be calculated and displayed at checkout before payment.
Free shipping may be available for qualifying orders in selected regions. Please refer to the shipping options shown at checkout for the most accurate rates.
4. Shipping Methods & Estimated Delivery Time
Standard Shipping: Typically 10–20 business days.
Expedited Shipping: Typically 5–10 business days, where available.
Delivery times are estimates and begin once your order has been dispatched. International shipments may occasionally experience delays due to customs processing, carrier delays, weather conditions, public holidays, or other circumstances beyond our control.
5. Duties & Taxes
EU Orders
For orders shipped to the European Union, applicable import duties and taxes are included in the product price and/or shipping charges shown at checkout. EU orders are shipped with duties prepaid, so no additional import duties or customs charges are required upon delivery.
Other International Orders
For destinations outside the European Union, import duties, taxes, or customs fees may apply depending on local regulations. Where applicable, these charges are the responsibility of the recipient and may be collected by the local customs authority or carrier upon delivery. We recommend checking your local customs requirements before placing an order.
6. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package.
7. Returns & Exchanges
We accept eligible returns and exchanges within 7 days of delivery. Items must be unused, unworn, unwashed, and returned with their original tags and packaging.
Before returning an item, please contact our customer service team for return authorization and instructions. Return shipping costs are the customer's responsibility unless the item arrives damaged, defective, or incorrect.
Refunds will be processed within 7 business days after the returned item has been received and inspected. Please note that your bank or payment provider may require additional time to post the refund to your account.