Shipping policy
EastLyst Delivery Information
Here you can find our shipping destinations, standard delivery estimates and current shipping charges. The available delivery service and final shipping charge are shown at checkout before you pay.
Shipping rates and free delivery
Free standard shipping is available for eligible orders with a checkout order value of US$89 or more. Select the free Standard Shipping option at checkout when your order qualifies. For orders below US$89, the standard shipping rates are:
| Destination | Standard shipping below US$89 |
|---|---|
| European Union, United Kingdom, United States, Canada, Australia and New Zealand | US$12 |
| Hong Kong SAR, Taiwan and Macao SAR | US$7 |
| Singapore, Thailand and Malaysia | US$9 |
| Vietnam | US$4 |
| South Korea | US$7 |
The threshold and rates above are stated in US dollars. If you shop in another currency, checkout displays the applicable converted amount. Your shipping address and the order value calculated at checkout determine the available rate.
Where we deliver
We currently offer standard shipping to the destinations listed above. Please enter a complete delivery address at checkout to confirm availability. If checkout does not offer a delivery option for your address, we cannot currently accept shipment to that address. For questions about a destination, contact Jeff@eastlyst.com.
Order processing
Orders are normally processed and prepared for dispatch within 1–3 business days after being placed. Processing for orders received on weekends or public holidays begins on the next business day. Processing time is separate from delivery time.
If a product is offered as a pre-order or has a specific dispatch estimate stated on its product page, that estimate applies to the item. Availability checks or incomplete delivery details may require additional time; please contact us if you need help with your order's status.
Estimated delivery time
Standard shipping typically takes 10–20 business days after dispatch. This estimate does not include the 1–3 business days used to prepare your order. Weekends and public holidays are not business days.
Delivery estimates are not guaranteed arrival dates. Customs checks, carrier disruption, severe weather, public holidays and peak shopping periods can extend transit time. Any specific delivery information displayed for your order at checkout should also be reviewed before payment.
Tracking your order
Once your order has shipped, we send a shipping confirmation email with the tracking number and tracking link. Tracking may not update immediately while a parcel is moving between carriers or waiting for its next scan. Please use the link in your shipping email for the latest available status.
If you have not received tracking information after the stated processing period, or tracking has stopped updating beyond the estimated delivery period, email Jeff@eastlyst.com with your order number so we can check the shipment.
Import duties and taxes
European Union deliveries: applicable import duties and taxes are included in the product price and/or shipping charge shown at checkout. EU orders are shipped with duties prepaid, so no additional import duties or customs charges are due upon delivery. If a carrier requests an unexpected import payment, contact us with the notice so we can check it.
Other destinations: local import duties, taxes or customs fees may apply. Unless checkout expressly states that they are included, these charges are the recipient's responsibility and may be collected by customs or the carrier. Please check your local requirements before ordering and respond to legitimate customs requests relating to your shipment.
Address changes and delivery issues
Check your delivery address and contact details before placing an order. If a correction is needed, email us as soon as possible. We will check whether the shipment can still be updated; changes cannot be guaranteed once processing or dispatch has begun.
If your parcel is delayed, damaged, missing or marked delivered but cannot be found, contact us with your order number and any relevant tracking information or photographs. We will investigate with the carrier and help arrange the appropriate resolution. Carrier investigations, customs delays and address issues do not remove your mandatory consumer rights.
Returns and refunds
Return requests, exchanges, applicable fees and refunds are covered by our Returns & Refunds Policy. Please read that policy and contact us before sending an item back. Shipping estimates in this policy do not replace your statutory delivery, withdrawal or guarantee rights.
Contact
Shipping questions: Jeff@eastlyst.com. Please include your order number when asking about an existing order.